Training Library 

Current ENS participants can learn how to better utilize ENS data and manage their subscriptions.

ENS ProMPT – Logging In & Password Reset

Watch this video to learn how to access and login to ProMPT for the first time, as well as how to reset your password.

ENS ProMPT Tutorial

Watch this video to learn how to access and navigate the many features of our ENS ProMPT web portal to manage your patient’s encounter alerts and follow-up activities.

ENS ProMPT – Applying Filters

Watch this video to learn how to apply filters in ProMPT to drill-down on specific patient attributes for patient management, follow-up and analysis.

Logging In to the ENS Service Desk Portal | Part 1

Welcome to part one of the ENS Service Desk portal tutorial! The ENS Service Desk portal allows you to submit: general inquiries, support request, and incidents to our 24/7 support staff.

Access the service desk at flhie-net.com/servicedesk

Submitting a Ticket Through the Service Desk | Part 2 

Learn how to submit general inquiries, support request, and incidents to our 24/7 support staff in this part 2 section of the ENS Service Desk.

Logging Into the Florida HIE ENS SFTP Site

Welcome to the Florida HIE Services ENS SFTP site tutorial. This video will discuss how to log in, upload folders and how to access user management for the Florida HIE SFTP Site.