SERVICES / ENS

Encounter Notification Service (ENS)®

ENS provides subscribers with timely notifications about their members’ healthcare encounters.

Encounter Notification Service (ENS)

ENS provides real-time notice of patient health care encounters from acute and post-acute care facilities across Florida. These health care facilities send admit-discharge-transfer (ADT) messages in real-time and ENS compares them to patient lists provided by subscribing health care organizations. When a listed patient receives care at a participating facility, subscribers receive an alert containing details about that patient’s health encounter.

Encounter Notification Service (ENS)

The Encounter Notification Service (ENS) provides real-time notice of patient health care encounters from acute and post-acute care facilities across Florida. These health care facilities send admit-discharge-transfer (ADT) messages in real-time and ENS compares them to patient lists provided by subscribing health care organizations. When a listed patient receives care at a participating facility, subscribers receive an alert containing details about that patient’s health encounter.

ENS Features

Optimize Financial Performance

Knowing when a patient requires post-discharge care is a vital tool to enhance revenue through transitional care management (TCM) billing and value-based contracting arrangements.

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CMS CoP Compliance

Meets the requirements under the Interoperability & Patient Access Final Rule for all hospitals to send encounter notifications to a patient’s care team.

Improve Care Coordination

Clinicians and care managers can receive timely ENS notifications about hospitalizations, act promptly, and direct patients to the most appropriate care settings.

Reduce Avoidable Utilization

When care teams know when and where encounters happen care and resources can be delivered more efficiently and effectively.

Improve Patient Satisfaction

ENS notifications improve communications and streamline workflows between care providers and case team managers – this leads to greater patient engagement and satisfaction.

Meaningful Use Compliance

Enables the automatic routing of discharge summaries from hospitals in a manner compliant with MU requirements for Transitions of Care. 

ENS FAQs

Who can subscribe to ENS?

Health care entities who meet Health Insurance Portability and Accountability Act (HIPAA) Covered Entity requirements to access patient health information are eligible to subscribe to ENS alerts. Currently hospital, physician based practices, ACOs, health plans and other ambulatory type healthcare providers are receiving ENS services.

How are patients lists created?

Subscribing organizations provide a panel (listing) of patients for whom they have appropriate authorization and wish to receive encounter alerts. Formatting information for the patient panel can be found within the ENS Onboarding Document. ENS also offers the option for subscribers to create patient lists using an auto-subscription function. For auto-subscriptions, a participant acting as both a data source and a data subscriber uses their outbound feed of admit-discharge-transfer (ADT) data to construct a panel of patients they want to track. After a pre-defined period of time (no more than 90 days) those patients are removed from the list of patients.

How long does it take to receive an alert after a patient encounter occurs?

ENS receives admit-discharge-transfer (ADT) messages from health care facilities in real-time. ENS can send notifications within moments of an encounter being recorded in the treating facility’s electronic health record (EHR) system. Subscribers also have the option of receiving notifications in a batch format.

How do I receive alerts?

Alerts are delivered to subscribers in a variety of formats, including via an SFTP site, VPN/TLS, Direct Messaging, and/or through the web-based PROMPT tool.

Do I need to get my patient's permission?

Yes, your organization will need appropriate authorization to access a patient’s health information before including that individual on your patient list for ENS.

Is there a cost for ENS?

Yes. ENS subscriber pricing is set at a per-patient, per-year rate, based on subscriber type, billed on a quarterly basis. Please review the standard ENS Subscription Agreement for pricing details

How do I make changes to my ENS Account?

Subscribers can modify how they receive data by completing the Configuration Change Form.

Can I be a data source for ENS?

Data information ENS alerts are provided by acute and post-acute care inpatient facilities including rehab hospitals. Additionally, the Agency is working with home health, hospice and physician practices. If you are interested in becoming a data source, contact us at FLHIE_info@ainq.com.

How do I sign up for ENS?

To get started, review the standard ENS Subscription Agreement and ENS Onboarding Checklist and contact us at FLHIE_info@ainq.com with questions about the service or the documentation linked above.